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random thoughtsSeptember 21 The nightmare of Multicarts and Gameboymulticarts.comOne day I browsed the Internet and found that you can get a more than 200 games on one Gamboy cartridge from a company called Gameboymulticarts.com. So, I dished out about $70.00 and purchased a cartridge. The cartridge came after more than ten days from Thailand, and it was a DOA (dead on arrival), it played fine, but you cannot save any of the progresses of the games you played; therefore, you had to start from the very beginning everytime. This makes the cartridge useless -- I do not believe anyone can play a game from the very beginng to the very end in one session. Hence, I sent an email to the company and asked them what to do. There was no response. Then I sent another email message, still no response. I had no choice but filed a complaint with Paypal. This Paypal complaint finally caught their attention. Here is their reponse:
Paypal contacted us about a dispute you have claimed. We have no information about your complaint or did not recieve your email stating your complaint. Please contact us so we can find out how to help you in resolving your dispute. We have a good reputation in solving any problem that arises. Refunds or replacements are possibilities. I thank you for your time and hope to see your reply shortly.
Kind regards,
James Owens
sales manager GBMC Ltd. I responded:
Below are the communications I had with your company, I waited for a whole week before I file the complain with Paypal. The multicart you sent me cannot save any progress of any game. If you try to save it, the next time you start the same game again, the saved information was either "automatically deleted" or "corrupted". I like your product, but if I cannot save the progress of any game on the multicart, then the cartridge is useless.
I would like to know if I send the cartridge back to your company (1) who is going to pay for the postage and do I have use registered mail; (2) the value I need to claim on the custom form; (3) can you guarantee me that the replacement cartridge will work as expected, i.e., I can save the progress of some of the games; if it cannot save game's progress, I would like to have a refund I do not want to try and error like this time.
Thank you.
then Gameboymulticarts.com responded:
I got the email about the defect. Due to ruff handling during post the cartridge can get damaged or can malfunction. If its not possible to fix, you can return the cartridge to us, and we will send you a new one; free of cost. All carts are tested before they leave our shop, and if there are any problems there are not shipped out. What you could try is the following; this is the only long distance advise we can give to fix a problem that happens a lot due to rough handling in transit: Sometimes the chip has been moved a fraction of a millimeter, and the GBA consule does not read the microchip in it anymore. Take the cartridge and slap it soflty; not too soft; on a flat surface, with the open side down, the side that goes down into the GBA. By this the information chip can sick back to its original position and the GBA consule reads the cartridge fine. A tip you can use on malfunctioning single game cartridges as well. If that does not work, no need to try it agian. The address to return the defective game is: K. Donnersly 328/191 Jaransanitwong soi 67 Bang Phlat Bangkok Thailand 10700 It seemed these guys in Gameboymulticarts.com were reasonable. Therefore, I tried to tap the multicart cartridge on a flat surface and it did not work. As a result, I have to send it back to Gameboymulticarts.com. So, I emailed Gameboymulticarts.com again, and again to tell them that I need to send it back, finally I got their attention, and here is their response (May 30th)
I am sorry, I was not aware you had a second and third contact with our company and will investigate why you did not recieve a reply back on your questions. A defect is possible, that is why we have the option of free replacement cartridges. I hope you can understand we can not test every single game and save option on every cartridge. The replacement will be tested, may it act up as well you can get a refund.. Normally for the costs a customer makes for postage back to us, we send them a free single game cartridge with the replacement. May after this still the customer be unsatisfied, the option of a refund is still open. We do believe in a good customer service, I am sorry you did not had a reply back; the start of a good customer service is the reply of questions. Please return the cartridge to us so we can determine the damage and replace it with a functioning cartridge.
Kind regards,
James Owens
sales manager GBMC Ltd. So, I bought a padded envelop and sent it back to Gameboymulticarts.com the next day, it cost me about $4.00 (envelop plus postage and the labor was free). After two weeks, nothing happened; therefore, I sent them another email, they responded that they "just" received the returned cartridge and they would send the replacement out right away, now it is June 14th.
This afternoon I got word from the postal employee that he has recieved the cartridge you returned to us. It will be checked by the tech staff and the replacement plus a gift will be posted out to you as soon as possible, hopefully tomorrow already. You will get an email with the details as soon as it is posted.
Kind regards,
James I guess if did not send Gameboymulticarts.com an email, the postman would never arrive. On June 21 James wrote
August 10 loveLove is like flushing yourself down the toilet, a nice cool ride and a lot crap at the end.
Love is a product that you do not give out free sample. October 28 GREAT QUOTES BY GREAT LADIESInside every older lady is a younger lady -- wondering what the hell happened. -Cora Harvey Armstrong- Inside me lives a skinny woman crying to get out. But I can usually Shut her up with cookies. The hardest years in life are those between ten and seventy. -Helen Hayes (at 73)- I refuse to think of them as chin hairs. I think of them as stray eyebrows. -Janette Barber-
Things are going to get a lot worse before they get worse. -Lily Tomlin-
A male gynecologist is like an auto mechanic who never owned a car. -Carrie Snow- Laugh and the world laughs with you. Cry and you cry with your girlfriends. -Laurie Kuslansky- My second favorite household chore is ironing. My first being, hitting my head on the top bunk bed until I faint. -Erma Bombeck- Old age ain't no place for sissies. -Bette Davis- A man's got to do what a man's got to do. A woman must do what he can't. -Rhonda Hansome- The phrase "working mother" is redundant. -Jane Sellman- Every time I close the door on reality, it comes in through the windows. -Jennifer Unlimited- Whatever women must do they must do twice as well as men to be thought half as good. Luckily, this is not difficult. -Charlotte Whitton- Thirty-five is when you finally get your head together and your body starts falling apart. -Caryn Leschen- I try to take one day at a time -- but sometimes several days attack me at once. -Jennifer Unlimited- If you can't be a good example -- then you'll just have to be a horrible warning. -Catherine- When I was young, I was put in a school for retarded kids for two years before they realized I actually had a hearing loss. And they called ME slow! -Kathy Buckley- I'm not offended by all the dumb blonde jokes because I know I'm not dumb -- and I'm also not blonde. -Dolly Parton- If high heels were so wonderful, men would still be wearing them. -Sue Grafton- I'm not going to vacuum 'til Sears makes one you can ride on. -Roseanne Barr- When women are depressed they either eat or go shopping. Men invade another country.. -Elayne Boosler- Behind every successful man is a surprised woman. -Maryon Pearson- In politics, if you want anything said, ask a man. If you want anything done, ask a woman. -Margaret Thatcher- I have yet to hear a man ask for advice on how to combine marriage and a career. -Gloria Steinem- I am a marvelous housekeeper. Every time I leave a man, I keep his house. -Zsa Zsa Gabor- Nobody can make you feel inferior without your permission. -Eleanor Roosevelt- October 17 Joke of the Day1. If you have a lot of tension and you get a headache, do what it says on the aspirin bottle: Take two and keep away from children. 2. It's a very strange name they picked for "Social Security." For what they actually send you, you can't afford to be "social" nor can you really feel "secure." 3. Short skirts have a tendency to make men polite. Have you ever seen a man get on a bus ahead of one? 4. It is hard to understand how a cemetery raised its burial cost and blamed it on the cost of living. 5. We are born naked, wet, and hungry. Then things get worse. 6. The 50-50-90 rule: Anytime you have a 50-50 chance of getting something right, there's a 90% probability you'll get it wrong. 7. It is said that if you line up all the cars in the world end to end, someone would be stupid enough to try and pass them. 8. If the shoe fits, get another one just like it. 9. The things that come to those who wait may be the things left by those who got there first. 10. Give a man a fish, and he will eat for a day. Teach a man to fish, and he will sit in a boat drinking beer all day. 11. When you're swimming in the creek and an eel bites your cheek, that's a moray! 12. A fine is tax for doing wrong. A tax is a fine for doing well. 13. The only cure for insomnia is to get more sleep. 14. Everybody lies, but it doesn't matter since nobody listens. 15. I wished the buck stopped here. I could use a few. 16. When you go into court you are putting yourself in the hands of 12 people that weren't smart enough to get out of jury duty.
October 11 CEO's payAccording to economic principles, a person's wage rate equals to the marginal value of product, i.e., the worth of the last unit of product you produced -- if you actual produce something, be it services or actual product.
As a pion in a company, you are evaluated by what you do and your products are visible. For example, how many customers you helped in an average day, how many lines of codes you wrote, etc. But can you actually measure CEOs' output? They do not actually serve customers, nor write any program codes. They spend most of their days at meetings and do something called "decision making." Theoretically their actions determine the life and death of the company. It does not matter what the CEOs do, but they get paid handsomely; most of the time, they get paid thousands of times of what an average employee gets. Can this inequality be justified? It depends. Firstly, we need to know why a company needs a CEO. The most important thing a CEO can do for a company is not the day-to-day routines of the company, but to provide a long-run vision for the company to follow, so that the company can become successful and making profits. How long is long-run? In my opinion, it has to be over ten years to be called long-run, anything shorter than 10 years, is just short-run. To judge whether a CEO is sucessful, one needs to see whether his vision really works. There is always a time lag between the time a program is executed to the time the program becomes effective, if any. Sometimes, a program will become effective in a year or two, but for "visionary" type programs, they will take a minimum of 3-5 years to see any results of these programs, i.e., whether they actually work or not. For example, for Boeing to develop a new airplane will take many years to design, lots investment, and will take many more years to see whether there are enough orders. If there is enough orders, the decision is worth hundreds of millions of dollars or even billions of dollars; therefore, whoever make the decision should be rewarded accordingly.
A friend of mine once told me that CEOs should not stay in one place for more than five years. The reason -- whatever you did wrong probably will show up in five years; therefore, you would like to leave your mess to your successor. A friend of mine works for a big insurance company and he told me the following story. Insurance companies need to develop new products just like manufacturers do. New insurance policies need information of insurance risks; therefore, every insurance company has lots acturaries. When the risks are high, the premiums should be high too, so that the isurance company can cover the claim and still make reasonable profits. When this company that my friend works developeds a new product, then the actuary who was responsible calculated the required premium, the CEO of the company decided that the premium was too high to attract enough customers for the product; therefore, the CEO "ordered" the actuary to "lower" the premium with the comment that "if you do not want to lower it, I can always find someone else to do it." Why? This is because the CEO's compensation depended on total revenue. The new product (policy) may not have many claims in its early years, by the time that the claims are more than revenues from the policy, this CEO probably has long gone to greener pasture and the company losses money and the blame will fall on the shoulders of the new CEO. It is a crap shot when a CEO takes a company.
In the old days, CEOs usually came from the same company or from a rivalry company. The CEOs usually had pretty good ideas about what to do with the company. But nowadays, the CEOs are usually paratroopers, i.e., they do not have to have the expertise about what they are supposed to do, but it does not matter; because they can hire consultants and consultants recommendations are the CEOs' decisions. Sometimes, in order to push a new policy, the CEOs hire consultants as their mouth piece. The ex-CEO of Morgan Stanley, Philip J. Purcell (1997-2005) had presided over one of the most widely reported corporate governance fiascos in recent times, leading his firm to financial distress and many of his managers to leave. His disposition was so haughty and off-putting that his resignation was greeted with relief by many within the company. What sense does it make to stuff a resigning chief executive's mouth with gold? Expensive ore is the right comparison. The reported payout is $44 million in cash for resigning, presumably without a further fight. In addition are two other payments that, though not as large, are even more outrageous trinkets for the disgraced executive. For his troubles, Purcell will receive a $250,000 pension annually for life. Think of this as a tip to supplement the payout. After all, $44 million at 5 percent yields $2.5 million annually. So, the $250,000 represents a 10 percent return on the pension itself. In addition, Morgan Stanley agreed to donate another $250,000 a year to charities of Purcell's choosing. This nice little gratuity is perhaps the most bizarre of all. What, precisely, is the point? Surely, Purcell can contribute tax-deductible funds from his grandiose settlement and other assets. Why does he need Morgan Stanley to subsidize this particular indulgence? Isn't adding the term "charitable'' an odd way for Morgan Stanley to salvage some higher ground from an otherwise unsavory power struggle? Who made these stupid decisions? Perhaps, the board of directors. Who are these directors? They are cohorts of the CEO. They hired the CEO and gave him unreasonably high compensation, then the CEO would give them handsome compensations in return after s/he takes over the company. The CEOs sit in each other's board, it is a club for them. The losers are the investors of the company. How much the CEOs should be compensated? In my opinion, they should not be paid more than three times the average pay of all employees in the company, but they should be compensated if their policies actually improve company's profits -- only if they stay longer than 5-7 years. The grasshopper type CEOs (i.e., those who job hopping every 3-5 years) should not be compensated anything other than their regular salary. October 04 AN ATTORNEY'S ADVICERead this and make a copy for your files in case you need to refer to it someday. Maybe we should all take some of his advice! A corporate attorney sent the following out to the employees in his company. 1. The next time you order checks have only your initials (instead of first name) and last name put on them. If someone takes your checkbook, they will not know if you sign your checks with just your initials or your first name, but your bank will know how you sign your checks. 2. When you are writing checks to pay on your credit card accounts, DO NOT put the complete account number on the "For" line. Instead, just put the last four numbers. The credit card company knows the rest of the number, and anyone who might be handling your check as it passes through all the check processing channels won't have access to it. 3. Put your work phone # on your checks instead of your home phone. If you have a PO Box use that instead of your home address. If you do not have a PO Box, use your work address. Never have your SS# printed on your checks. (DUH!) You can add it if it is necessary. But if you have it printed, anyone can get it. 4. Place the contents of your wallet on a photocopy machine. Do both sides of each license, credit card, etc You will know what you had in your wallet and all of the account numbers and phone numbers to call and cancel. Keep the photocopy in a safe place. I also carry a photocopy of my passport when I travel either here or abroad. We've all heard horror stories about fraud that's committed on us in stealing a name, address, Social Security number, credit cards.Unfortunately, I, an attorney, have firsthand knowledge because my wallet was stolen last month. Within a week, the thieve(s) ordered an expensive monthly cell phone package, applied for a VISA credit card, had a credit line approved to buy a Gateway computer, received a PIN number from DMV to change my driving record information online, and more. But here's some critical information to limit the damage in case this happens to you or someone you know: 1. We have been told we should cancel our credit cards immediately. But the key is having the toll free numbers and your card numbers handy so you know whom to call. Keep those where you can find them. 2. File a police report immediately in the jurisdiction where your credit cards, etc. were stolen. This proves to credit providers you were diligent, and this is a first step toward an investigation (if there ever is one). But here's what is perhaps most important of all : (I never even thought to do this.) 3.Call the 3 national credit reporting organizations immediately to place a fraud alert on your name and Social Security number. I had never heard of doing that until advised by a bank that called to tell me an application for credit was made over the Internet in my name. The alert means any company that checks your credit knows your information was stolen, and they have to contact you by phone to authorize new credit. By the time I was advised to do this, almost two weeks after the theft, all the damage had been done. There are records of all the credit checks initiated by the thieves' purchases, none of which I knew about before placing the alert. Since then, no additional damage has been done, and the thieves threw my wallet away. This weekend (someone turned it in). It seems to have stopped them dead in their tracks. Now, here are the numbers you always need to contact about your wallet, etc. has been stolen: 1.) Equifax: 1-800-525-6285 2.) Experian (formerly TRW): 1-888-397-3742 3.) Trans Union: 1-800-680-7289 4.) Social Security Administration (fraud line): 1-800-269-0271
We pass along jokes on the Internet; we pass along just about everything. But if you are willing to pass this information along, it could really help someone that you care about. |
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